Refund policy

Refund & Return Policy

At Seaker Sun Co., we want you to enjoy your purchase with confidence. If, for any reason you are not satisfied, please review our return and refund policy below.

Returns of Unused Products

We accept returns of unused and unopened products within 14 days of delivery.
To start a return, please get in touch with us at euanlatimer@seakersunco.com with your order number.
You are responsible for the cost of returning the item. Original shipping charges are non-refundable.

Defective or Damaged Items

If your order arrives defective, damaged, or incorrect, please notify us within 14 days of delivery at euanlatimer@seakersunco.com
We may request photos to help us verify the issue.
You can choose either:
- A replacement item at no extra cost, or
- A full refund (including shipping).

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original method of payment. Processing times may vary depending on your bank or payment provider.

Exceptions

We cannot accept returns of opened or used products for health and safety reasons.
Sale items are non-refundable unless they arrive defective or damaged.

If you have any questions, contact us at euanlatimer@seakersunco.com

Frequently asked questions

Four things. Non-nano zinc oxide, beeswax, jojoba oil, and vitamin E. That's the whole list. No fragrance, no fillers, nothing you can't pronounce.

Seaker isn't a lab-certified SPF product, and we won't pretend otherwise. What it is: a mineral barrier built on non-nano zinc oxide (the same active ingredient in most mineral sunscreens), combined with beeswax, jojoba oil, and vitamin E. Zinc sits on top of the skin and physically reflects UV rather than absorbing it chemically. We use it as a daily skin shield for time outdoors, layered with common sense (shade, hats, timing). If you need a certified SPF rating for work or medical reasons, this isn't that. If you want clean, simple protection for everyday adventures, this is exactly that.

It means we left out the chemical UV filters, like oxybenzone and octinoxate, that have been linked to coral harm and are banned in places like Hawaii. Our balm is built around non-nano zinc oxide instead. "Reef-safe" isn't a regulated term, so we just tell you what's in and what's out and let you decide.

It's typically hard on purchase, so break it up with your thumb first. Then, warm it a little between your fingers and rub it in. It goes on as a thin layer. Zinc's physical barrier means a little goes a long way.

Best within about a year of opening. Keep it out of a hot car. If it ever smells off, retire it.

Yes, slightly, that's the zinc oxide. It settles in about a minute and most people don't notice it after.

The beeswax base is water-resistant so it doesn't wash straight off, but, it's not 100% waterproof. Reapply after swimming.

We couldn't find a good reason to add more. Every ingredient does a specific job. Everything else is filler.